Meadow
Meadow

ON- DEMAND WEBINAR
From Reactive to Proactive: A Student-First Playbook for the Tuition Lifecycle

With declining enrollments and rising financial pressure, institutions can’t afford for problems with the tuition payment experience to derail persistence. This session explores how modern, student-first approaches can transform the entire financial journey—from billing through pre-collections—by shifting from punitive, confusing processes to proactive engagement that is proven to help students stay on track and reduce your institution’s student A/R.

Hear real-world examples of strategies for:

• Simplifying complex billing and payment experiences

• Engaging students before problems escalate into past-due balances

• Reducing administrative strain with smarter process and tools

• Building clarity and compassion that strengthens both student outcomes and institutional health

 

Meet the Speakers

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Spencer Blackwell, Senior Campus Partnership Lead

Spencer Blackwell partners with finance leaders in higher education to improve student receivables and reduce manual workload. He brings experience helping colleges adopt practical, student-friendly approaches to managing past-due balances.
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John Noah, Director of Student Accounts at Harding University

John Noah is the Director of Student Accounts and Business Office at Harding University. He previously served as Director of Admission and Financial Aid at the University of Arkansas at Little Rock and has 36 years of higher education experience, with a background spanning admissions, financial aid, and student accounts.

 
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Sharon Davis, Assistant Director of
Financial Aid at Columbia College

Sharon serves as the Bursar at Columbia College, where she oversees student financial services and supports the institution’s commitment to fiscal responsibility and student success. With more than 30 years of experience in higher education, she brings extensive expertise in financial operations, student accounts, and financial aid administration.